Warranty Request

Submit a warranty claim and we’ll review your request. Please include as much detail as possible so our team can respond quickly.

First Name

Last Name

Email

Phone Number

Identification Type

VIN (Last 8 Digits)

First Class Service ID

Please select whether you would like to provide your VIN or your First Class Service ID, then enter it in the field above.

Please select an identification type and enter the required value.

ID not found. Please check and try again.

Describe the Failure

Please include: location of failure, failed component, if the vehicle is safe to drive, and any warning lights or noises.

Tow Needed?

No Tow Needed Tow Required

If a tow is needed, we may contact you to coordinate arrangements.

Towing is free up to 100km. If more than 100km, additional charges will apply.

When Is the Vehicle Available?

Choose a preferred date and time for diagnosis or repair, if known.

How Should We Handle This Warranty?

Have First Class perform the repair Warranty payout only (reimbursement)

Choose whether you would like First Class to complete the repair or if you are requesting a payout based on approved warranty pricing.

1-Hour Response Policy A First Class Warranty representative will review your request and respond within 1 hour during normal business hours. Requests submitted after hours will be addressed at the start of the next business day.

Repair Request

Request additional repairs or diagnostics. Please provide as much detail as possible so our team can assist quickly.

First Name

Last Name

Email

Phone Number

Identification Type

VIN (Last 8 Digits)

First Class Service ID

Select VIN or Service ID, then enter it above.

Please select an identification type and enter the required value.

Repair Type

Urgency

Routine Soon (1–3 days) Urgent (ASAP)

Choose urgency so we can prioritize scheduling.

Describe the Issue / Symptoms

Please include: symptoms, warning lights, noises, and when the issue started.

Preferred Appointment Time

Choose a preferred date and time for inspection or repair.

Vehicle Drivable?

Yes No Not sure

If not drivable, consider submitting a Tow Request as well.

Service Note A First Class representative will review your repair request and contact you to confirm scope, pricing, and schedule.

My Bookings

All bookings linked to your Auto ID

Booking ID	Vehicle	Year	Date

Your Service Overview

Warranty Request

Repair Request

Tow Request

My Bookings

Request Submitted