Privacy Policy

At First Class Service (“we,” “our,” “us”), we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data. When you interact with our website or services—such as booking appointments, purchasing warranty products, submitting vehicle details, or making payments—we may collect information including your name, contact details, billing information, vehicle information (such as VIN and license plate), service history, and warranty records. We also automatically collect technical data such as IP address, browser type, device information, and website usage through cookies and tracking technologies.

We use this information to schedule and manage appointments, perform vehicle diagnostics and service, activate and support warranty coverage, process payments securely, and communicate with you regarding confirmations, updates, promotions, and service-related notices. Your data also helps us improve our website, enhance customer experience, and develop programs aimed at reducing rising vehicle repair costs. You may unsubscribe from promotional communications at any time.

We do not sell your personal information. However, we may share it with trusted third-party providers who assist in our operations, including payment processors like Stripe, analytics platforms, website hosting services, communication tools, and warranty administration partners. We may also disclose information when required by law, regulatory authorities, or in the event of a business transition such as a merger or asset transfer. Our website may include external links, and we are not responsible for the privacy practices of third-party sites.

Your information is protected through encryption, secure storage, and controlled access, though no system can guarantee absolute security. All sensitive payment data is processed exclusively through Stripe, and we do not store credit card numbers, CVV codes, or banking information. Depending on your region, you may have rights to access, update, delete, or limit the use of your personal data, as well as request a copy of the information we hold. To exercise these rights, you may contact us directly.

By using our website or services, you consent to this Privacy Policy. We may update this policy occasionally, and all changes will be reflected in the “Last Updated” date above. For questions or data-related requests, please reach out to us at [Insert Email] or [Insert Phone Number], or visit our service locations at 1350 E Hastings St #102, Vancouver, BC and 8233 Sherbrooke St #110, Vancouver, BC.